Practical guide
Resolve conflicting answers across product documents
Resolve conflicting answers across product documents: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Locate every version of the disputed fact before choosing an answer
- Ask the responsible product owner to approve one current record
- Remove or clearly archive the outdated wording wherever it appears.
Worked example
For example, a catalogue may list a three-piece set while an old script lists four pieces. Confirm the actual package, update both the script and FAQ, and test the question again before the next session.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.