Practical guide
Define which topics need a human response
Define which topics need a human response: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- List questions needing private records, special approval or expertise beyond the product sheet
- Prepare a concise transfer message for each category
- Name the responsible person so an escalation does not become an abandoned question.
Worked example
For example, a general question about package contents can use the approved FAQ. A dispute about a particular customer's missing item requires order verification and should move to the shop's support process.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.