Delivery & returns policy

Go Live Plus is software and an online service. Nothing physical is shipped: there is no courier, no shipping fee and no delivery address to give.

How you receive what you buy

• Plans (Mini weekly; Starter, Pro and Business monthly) are switched on for your account as soon as the payment is confirmed — usually within a minute. You get a confirmation email, and the plan shows under Plan & billing in your dashboard.
• The desktop app for Mac and Windows is downloaded from the Downloads page of your dashboard at v3.aseacast.com/dashboard/downloads, then signed in with the same account. Updates arrive inside the app.
• Top-ups (extra avatar, voice clone or pre-record hours) are added to your account right after payment.
• If a paid plan has not appeared within 30 minutes, email support@aseacast.com or call / WhatsApp 013-414 2993 with the payment date and the email on your account.

Returns

Because the product is digital, there is nothing to send back. Cancellations and refunds follow our refund policy: for example, a paid period that cannot work on your computer for a reason on our side, a double charge, or a cancellation within 7 days with fewer than 5 live hours used. Before buying, check your computer for free at v3.aseacast.com/semak.

Ringkasan (Bahasa Melayu)

Go Live Plus ialah perisian dan perkhidmatan dalam talian — tiada barang fizikal dihantar dan tiada caj penghantaran. Pelan diaktifkan dalam akaun sebaik bayaran disahkan (biasanya dalam seminit) dan app dimuat turun dari halaman Muat turun di dashboard. Tiada barang untuk dipulangkan; pembatalan dan bayaran balik mengikut polisi bayaran balik.

Contact

Digital Heroes Enterprise, 212 Lorong Aman 6, Taman Desa Aman, 72000 Kuala Pilah, Negeri Sembilan, Malaysia. Phone / WhatsApp 013-414 2993. Email support@aseacast.com.