Terms of service

These terms apply when you create a Go Live Plus account or use the desktop app. Go Live Plus is provided by Digital Heroes Enterprise, Malaysia.

What you get

• A desktop app that runs an AI live host on your own computer, and an online account that holds your plan.
• Each paid period is 7 days on Mini (a weekly plan), 30 days on Starter, Pro and Business, and 365 days on Yearly, whose live hours and pre-recorded processing hours are counted per month of the paid year (12 equal monthly windows): Mini ($29 / RM129 a week, 24 live hours a week, 1 platform at once), Starter ($190 / RM799 a month, 168 live hours a month, 2 platforms at once), Pro ($380 / RM1,599 a month, 360 live hours a month, 4 platforms at once), Business ($690 / RM2,899 a month, 720 live hours a month, 4 platforms at once), Yearly ($649 / RM2,599 a year, 720 live hours a month, 4 platforms at once). Yearly is sold to a limited number of buyers, as shown on the pricing page. Each plan also limits the avatars on the account, saved voice clones, hours of pre-recorded video processed per period, rooms and team seats, as listed on the pricing page. Enterprise limits and price are agreed in writing.
• Top-ups add avatar or voice-clone slots (kept while your plan is active) or pre-recorded processing hours (for the billing period they are bought in). Refunds follow the refund policy.
• Plans bought before 5 October 2026 (Starter $55, Pro $129, the $1,000 Yearly, Lifetime, Agency) keep the terms they were bought on until they end; Lifetime does not expire. Yearly, Lifetime and Agency allow 12 hours of live per day on each session (Malaysia time) unless the “daily cap removed” add-on was bought.
• Card payments go through Stripe. FPX payments (Malaysian online banking, through CHIP) are charged in ringgit at the ringgit price shown.
• Avatars, voices and clips you already have keep working if a limit is reached or a plan changes; only new builds and new processing stop.
• Live hours are counted only while the app is connected to a platform — pushing to Facebook or YouTube, or reading a TikTok LIVE. Rehearsing in the Studio costs nothing.
• Unused hours do not carry over to the next period.
• There is no free trial.

Your own accounts and keys

The AI replies and cloned voices run on your own OpenRouter and ElevenLabs accounts. Their charges are between you and those providers. Your TikTok, Facebook and YouTube accounts remain yours; you are responsible for what the host says on them and for following each platform’s rules.

Fair use

• One account per person or business. Approved computers may be revoked from the Downloads page at any time.
• Do not use the host to mislead buyers, impersonate a real person without their consent, or sell anything illegal in Malaysia.
• Do not try to bypass hour counting or account limits.

Payment

Plans are priced in ringgit and US dollars. Card payments renew through Stripe until cancelled — every 7 days on Mini, monthly on the other plans. FPX payments through CHIP buy one period (7 days on Mini, 30 days otherwise) and do not renew by themselves. Refunds are covered by the refund policy.

Availability

Reading TikTok LIVE comments uses no official API and can stop working when TikTok changes something. We will fix it as quickly as we can, but it is not guaranteed. The service is provided as is; our liability is limited to the amount you paid for the current period.

Ending

You can stop at any time by cancelling and deleting your account. We may close an account that breaks these terms, with a refund of any unused whole periods.

Contact

support@aseacast.com