Draft for review. This page was written as a starting point and has not been checked by the business owner or a lawyer. Read it before relying on it.
Contact
Last updated 6 October 2026
Go Live Plus is made by Digital Heroes Enterprise, Malaysia.
Business address
Digital Heroes Enterprise
212 Lorong Aman 6, Taman Desa Aman, 72000 Kuala Pilah, Negeri Sembilan, Malaysia
Support
Phone / WhatsApp: 013-414 2993
Email support@aseacast.com. Say which computer you are on (Mac or Windows), what you pressed, and what happened. If the app misbehaved, attach the newest file from the app’s log folder: in the app, Help → “Avatars, hosts and logs on this computer”, then open logs.
Before writing
- It will not go live: check Usage — spent hours or a busy account slot are the usual cause.
- Payment questions: card payments have invoices under Plan & billing → Manage payment and invoices.
- The tutorials cover installing, avatars, hosts, products and each platform.
Hours
Replies on working days, Malaysian time. Urgent live-day problems are answered first.