Refund policy

Short version: check your computer first, for free, at v3.aseacast.com/semak; if a paid period (a week on Mini, a month on the other plans) goes wrong, write to us within seven days.

Check before you pay

There is no free trial or free account. Before paying, run the free web check at /semak on the computer you will go live from: it tells you whether the computer meets the requirements, and sends you the result by email. The requirements themselves are listed on that page.

When we refund

• The app cannot go live on your computer for a reason on our side, and we cannot fix it within seven days of you telling us.
• You were charged twice, or charged for a plan you did not choose.
• You cancel within 7 days of a payment and have used fewer than 5 live hours in that period.

When we do not

• Hours already used.
• Your computer does not meet the requirements (an Apple silicon Mac with macOS 13 or newer and at least 8 GB of RAM, or a Windows 11 64-bit PC with a DirectX 12 GPU and at least 8 GB of RAM; 16 GB for HD) — please run the web check at /semak before buying.
• A platform (TikTok, Facebook, YouTube) suspended or limited your account.
• Charges from your own ElevenLabs or OpenRouter accounts.

How

Email support@aseacast.com from the address on your account with the payment date. Refunds go back to the card or bank account that paid, usually within 5–10 working days. Cancelling a card plan is done from Plan & billing → Manage payment and invoices; it stops the next charge and keeps the current period running to its end.