Privacy policy

Digital Heroes Enterprise (“we”) runs Go Live Plus. This page says what we keep about you, why, and what stays on your own computer. It is written to meet the Personal Data Protection Act 2010 (Malaysia).

What stays on your computer

The live engine runs on your own Mac or PC. The videos you upload to make an avatar, the avatar itself, your pre-recorded clips, generated audio, and the video that is streamed are all rendered locally and are never uploaded to our servers. Comments read from TikTok, Facebook or YouTube are handled on your computer.

What we keep online

• Account: your name, email address and profile picture, through our sign-in provider Clerk.
• Plan and usage: which plan you are on, when it ends, how many live hours you have used and on which platforms — reported by the app once a minute while you are live.
• Computers signed in: a name for each computer you approved, and when it was last seen.
• Library: your live hosts (name, avatar name, voice, persona, greeting) and products (name, price, description, keywords, FAQ) when you choose to sync them, so they survive a reinstall.
• Provider keys: ElevenLabs and OpenRouter keys you add are stored encrypted and only sent to computers you have approved.
• Payments: the plan bought, amount, date and a payment reference. Card details are handled by Stripe; FPX by CHIP. We never see your card number or bank login.

Who else sees it

• Clerk (sign-in), Stripe and CHIP (payments) — each under its own privacy policy.
• Your own ElevenLabs and OpenRouter accounts, when the host speaks or answers. What the host says is sent to those providers under your own keys.
• Nobody else. We do not sell or share your data for advertising.

The demo on the home page

• What you type is turned into speech and not stored. The spoken answer is cached for up to 7 days so the same line is not synthesised twice; it contains the host's words, not yours, unless you chose “make the host say it”.
• To stop abuse we count requests per visitor using a one-way hash of your IP address that changes every day. The address itself is not stored.
• The voice is generated by Google Gemini text-to-speech (the text of the answer is sent to Google), or on our own server. Cloudflare Turnstile may check that you are human.

How long

For as long as your account exists. Delete your account from the Profile page and the data above is removed; payment records are kept as long as Malaysian tax law requires.

Your rights

You may ask to see, correct or delete what we hold about you. Write to support@aseacast.com.

Cookies

Only the cookies needed to keep you signed in, and one that remembers the site language you picked (glp_lang). No advertising or analytics cookies.