Practical guide
Respond when a buyer asks for a discount you cannot offer
Respond when a buyer asks for a discount you cannot offer: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Acknowledge the request without implying that negotiation has been approved.
- State the current verified offer and its conditions if one exists.
- Offer a relevant lower-cost variant only when it meets the buyer's stated need.
Worked example
A useful response is: “I cannot confirm an extra discount beyond the current listing. If you need a smaller pack, I can show that option.” Do not invent a private coupon or promise that checkout will automatically reduce the price.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.