Practical guide
Handle product availability questions during a busy live
Handle product availability questions during a busy live: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Identify the precise variant before checking the latest stock reference.
- Mention when a stock answer reflects the current check and may change before purchase.
- Avoid reserving an item verbally unless the shop has a working reservation process.
Worked example
If a viewer asks for “the blue one,” confirm the size as well. “The medium blue variant is available in the listing at this check” is bounded and useful. “I have kept one for you” creates an obligation if no reservation was actually recorded.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.