Practical guide
Answer price questions when several variants are visible
Answer price questions when several variants are visible: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Ask which size, colour or pack the viewer means if the comment does not identify it.
- Match the answer to the current approved listing and state the variant before its price.
- Distinguish item price from delivery and any conditional voucher reduction.
Worked example
With a small and large tray on the desk, “How much?” is incomplete. Say “Do you mean the small tray on the left or the large tray on the right?” A single clarifying question prevents an apparently cheap price being attached to the wrong item.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.