Practical guide
Respond when a customer says the item looks different on screen
Respond when a customer says the item looks different on screen: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Ask which aspect appears different: colour, scale, material or product variant.
- Check the active sample and listing to rule out showing the wrong item.
- Demonstrate the relevant detail under stable lighting and acknowledge remaining viewing limitations.
Worked example
If a bag looks smaller in close-up, place a ruler beside it and state the verified measurements. Do not insist that the viewer's perception is wrong. A camera angle can remove useful scale cues, so provide a better reference instead of stronger reassurance.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.