Respond to a request for a product you do not sell

A practical process

1. State clearly that the requested item is outside the current product range.
2. Ask about the underlying task only if you have a genuinely relevant alternative.
3. Avoid implying that a different product is equivalent without checking its actual capabilities.

Worked example

If the shop sells cable pouches and a viewer wants a powered charging hub, explain the distinction. A pouch can organise accessories but cannot replace a charger. A useful alternative must address the buyer's task, not merely share a similar keyword.

Before the next session

Use the current Aseacast product overview to check which parts of this workflow fit your setup.

Further reading

• Go Live - Ai: product overview