Practical guide
Handle conflicting information supplied by two viewers
Handle conflicting information supplied by two viewers: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Do not treat either comment as verified product information merely because it sounds confident.
- Check the current approved reference and confirm that both viewers mean the same variant.
- State the verified detail or acknowledge that the discrepancy still needs investigation.
Worked example
Two viewers may report different capacities because one owns an older version. Check the current SKU and label before correcting anyone. If the source remains unclear, pause the claim and record the issue instead of choosing whichever comment supports the sales pitch.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.