Practical guide
Remove expired promotions from a knowledge base
Remove expired promotions from a knowledge base: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Identify every answer or script referencing the expired promotion
- Replace temporary terms with the currently approved offer or a neutral response
- Test the old promotion question to make sure it no longer triggers a promise.
Worked example
For example, a free pouch offer may remain in a greeting script after removal from the product sheet. Checking both the FAQ and automated scripts prevents the same expired gift from being announced through another route.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.