Practical guide
Answer cash-on-delivery questions without assuming eligibility
Answer cash-on-delivery questions without assuming eligibility: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Verify whether cash on delivery is described in the current purchase flow.
- Explain that availability may depend on the order or delivery details shown to that buyer.
- Avoid asking the viewer to reveal private address information in the live comments.
Worked example
A careful reply is: “Please check whether cash on delivery appears among your payment options for this order.” If the team has verified a shop-level restriction, state it accurately. Do not promise the option to every viewer based on one successful checkout test.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.