Explain delivery options using the information you can verify

A practical process

1. Check the current delivery policy or checkout information instead of relying on a previous session.
2. Separate dispatch estimates from carrier transit estimates and avoid combining them into a guarantee.
3. Direct address-dependent questions to the relevant checkout or support process without requesting a full address publicly.

Worked example

A buyer asking “Can it arrive tomorrow?” needs confirmation beyond a general dispatch note. Explain what the verified estimate covers and suggest checking the available delivery option. Do not infer a next-day commitment from the fact that a parcel can be packed today.

Before the next session

Use the current Aseacast product overview to check which parts of this workflow fit your setup.

Further reading

• Go Live - Ai: product overview