Practical guide
Handle multilingual comments in the same session
Handle multilingual comments in the same session: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Detect the question's meaning before choosing the reply language.
- Use approved bilingual facts so translation does not change the offer or product detail.
- Let the moderator review mixed-language or ambiguous comments that resist a clear interpretation.
Worked example
“Yang medium, width berapa?” asks for one measurement despite mixing languages. A Malay answer can retain the product's official variant name and state the verified width. Do not split it into separate questions merely because the vocabulary changes language.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.