Practical guide
Decide when an unanswered question should expire
Decide when an unanswered question should expire: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Classify questions by whether their usefulness depends on a product, offer or moment.
- Revalidate factual context before discarding a delayed but still useful question.
- Record why an item expired so missed-answer reviews distinguish stale context from neglect.
Worked example
“What is the item in your hand?” may expire after several product changes, while a named product's care question can remain useful. A single fixed timeout for both loses information. Context should determine whether to answer, clarify or close the item.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.