Practical guide
Review incorrectly classified buyer questions after a live
Review incorrectly classified buyer questions after a live: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Sample comments from both answered and skipped queues.
- Compare the assigned label with the action a human reviewer would choose.
- Update the rule using a specific confusing example and test related comments before the next session.
Worked example
If “Is there a return pocket?” was mistaken for a return-policy complaint, the word “return” is being over-weighted. Add context-sensitive examples rather than routing every matching word to support. Review whether the change accidentally affects genuine order-return questions.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.