Handle a request for unavailable product measurements

A practical process

1. Identify the exact measurement requested and distinguish internal from external dimensions.
2. Check whether a reliable physical measurement can be taken during the session.
3. If not, record the request and avoid substituting a guessed or unrelated measurement.

Worked example

A buyer needs the usable pocket opening, but the listing contains only the bag's outer width. Explain that these are different measurements. If a sample and ruler are available, show how you measure the opening and state any uncertainty in the reading.

Before the next session

Use the current Aseacast product overview to check which parts of this workflow fit your setup.

Further reading

• Go Live - Ai: product overview