Practical guide
Handle a lost moderator connection without losing context
A moderator handover should preserve the active product, unanswered questions and corrections that have already been made.
A moderator handover should preserve the active product, unanswered questions and corrections that have already been made.
A practical procedure
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Keep a short shared state note with the active item and current answer queue.
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When the moderator disconnects, assign a temporary reader and avoid answering stale duplicate questions.
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On return, reconcile answered, pending and discarded questions before restoring normal ownership.
Worked example: a fictional session
A fictional backup operator reads the top two pending questions, marks both complete and leaves a correction note for the returning moderator.
Check the limits
A reconnected moderator may see messages that are no longer relevant to the current product.