Practical guide

Handle a lost moderator connection without losing context

A moderator handover should preserve the active product, unanswered questions and corrections that have already been made.

A moderator handover should preserve the active product, unanswered questions and corrections that have already been made.

A practical procedure

  1. Keep a short shared state note with the active item and current answer queue.

  2. When the moderator disconnects, assign a temporary reader and avoid answering stale duplicate questions.

  3. On return, reconcile answered, pending and discarded questions before restoring normal ownership.

Worked example: a fictional session

A fictional backup operator reads the top two pending questions, marks both complete and leaves a correction note for the returning moderator.

Check the limits

A reconnected moderator may see messages that are no longer relevant to the current product.