Test what happens when the answer queue becomes long

A long answer queue needs explicit treatment of duplicate, outdated and urgent questions before a busy public session exposes the problem.

A practical procedure

1. Prepare a test set containing repeated questions, several products and one correction that needs priority.

2. Feed the set at a controlled pace and observe queue age as well as queue length.

3. Define when to merge duplicates, retire stale questions and request moderator intervention.

Worked example: a fictional session

A fictional queue contains six identical size questions; the moderator groups them into one answer while keeping a different compatibility question separate.

Check the limits

A shorter queue is not automatically better if valid questions are silently discarded.