Explain what a product does not include

A practical process

1. Create an explicit list of demonstration items that are not included
2. Place the exclusion beside the related product benefit or image
3. Check that spoken bundle descriptions use the same contents list.

Worked example

For example, a phone stand may be demonstrated with a charger and cable. The product answer should identify the stand as the sold item and explain separately whether either accessory is included in the actual package.

Before the next session

Use the current Aseacast product overview to check which parts of this workflow fit your setup.

Further reading

• Go Live - Ai: product overview