Respond to a request for a product guarantee

A practical process

1. Clarify whether the buyer means warranty coverage, durability, fit or satisfaction.
2. Read the applicable approved policy and explain its relevant scope in ordinary language.
3. Avoid promising an outcome outside the written policy or your authority.

Worked example

“Is it guaranteed?” could refer to several different concerns. Ask “Do you mean the warranty terms or whether it fits your device?” This prevents a general reassuring answer from being interpreted as a refund promise or a compatibility guarantee.

Before the next session

Use the current Aseacast product overview to check which parts of this workflow fit your setup.

Further reading

• Go Live - Ai: product overview