Practical guide
Record reasons why questions remain unanswered
Unanswered-question records are more useful when they explain the failure mode instead of treating every missing answer as the same problem.
Unanswered-question records are more useful when they explain the failure mode instead of treating every missing answer as the same problem.
A practical procedure
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Assign reasons such as missing knowledge, expired context, queue delay or deliberate moderation exclusion.
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Keep the question's product context and the point where handling stopped.
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Review which reasons call for better information, queue rules or a human response.
Worked example: a fictional session
A fictional log separates a missing connector specification from a duplicate question already answered publicly, leading to different follow-up actions.
Check the limits
Do not label a question irrelevant merely because the system could not answer it.