Handle an expired discount code question

An expired-code question needs a checked explanation of the code status and a current option, without inventing an exception.

A practical procedure

1. Confirm the exact code, applicable dates and eligibility rules before diagnosing the failure.

2. Explain whether the issue is expiry or another condition such as product scope or minimum quantity.

3. Point to a current verified offer or the appropriate support route for an order-specific enquiry.

Worked example: a fictional session

A fictional viewer uses last week's bundle code; the moderator confirms its end date and provides the currently listed offer without promising retroactive eligibility.

Check the limits

A failed code is not automatically expired; check the other conditions before answering.