Practical guide
Group duplicate questions without ignoring individual viewers
Group duplicate questions without ignoring individual viewers: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Group comments only when they concern the same product, variant and question.
- Keep the individual comments linked to the grouped answer for moderator review.
- Reopen the group if a later comment adds a condition that changes the answer.
Worked example
“How wide is the small tray?” and “Small tray width?” can share an answer. “Will the small tray fit my 20 cm drawer?” adds a fit decision and may need clarification. Similar wording alone is insufficient for merging buyer intent.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.