Decide what to do when comments stop arriving

A quiet comment queue may indicate low activity or a broken intake route. Diagnose the distinction before telling viewers their messages were lost.

A practical procedure

1. Compare the platform's visible comments with the operator queue and note the last matching timestamp.

2. Send one permitted test comment from a reviewer and follow where it appears.

3. If intake fails, use a verified alternate viewing route and explain any delay without claiming all comments were captured.

Worked example: a fictional session

A fictional moderator sees new questions on the platform but not in the queue and reads them manually while the operator investigates.

Check the limits

An empty queue alone is insufficient evidence of a connection failure.