Practical guide
Create moderation labels for common comment types
Create moderation labels for common comment types: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Start with a small set of labels that leads to different actions.
- Write one positive and one confusing example for each label.
- Add a new label only when it changes routing or review decisions.
Worked example
Useful initial labels could include product question, availability, private support, greeting and spam. “Where is my parcel?” belongs to private support, while “Where can I find this item?” is a product-navigation question. Similar openings need different actions.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.