Practical guide
Choose an order for answering price and specification questions
Choose an order for answering price and specification questions: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Determine whether the specification question affects which variant price applies.
- Answer that identifying detail first when the buyer's intended item is unclear.
- Otherwise give the verified price promptly and offer the relevant specification next.
Worked example
For “How much is the one that fits an A4 folder?”, first identify the suitable verified size. Quoting the cheapest small version before clarifying fit may create the wrong expectation. If the variant is already clear, there is no need to delay its price.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.