Test a product FAQ before enabling automatic answers

An FAQ rehearsal should include straightforward questions, ambiguous variants and questions the information cannot safely answer.

A practical procedure

1. Build a fixed question set containing known facts, missing facts and misleading assumptions.

2. Compare each response with the approved product record and required fallback behaviour.

3. Correct the source or instruction and rerun the affected cases before enabling automatic use.

Worked example: a fictional session

A fictional FAQ test asks for an unlisted weight limit; the acceptable response requests verification rather than inventing a number.

Check the limits

Passing a small test set does not guarantee accuracy for every future question.