Practical guide
Separate greetings from urgent product questions
Separate greetings from urgent product questions: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Create separate labels for greetings and questions requiring a factual answer.
- Schedule grouped welcomes at natural pauses in the demonstration.
- Let the moderator promote a greeting that also contains an actual product question.
Worked example
“Hi, does the large size fit this model?” is not just a greeting. The product question should enter the relevant queue. “Hello from Penang” can wait for a general welcome without interrupting a fit explanation.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.