Respond when viewers report missing audio

A missing-audio report needs a quick audience-route check before changing a microphone that may already be working correctly.

A practical procedure

1. Ask a reviewer on a separate listening device to confirm which sounds are missing.

2. Check the selected output and the audience recording while watching the input meter separately.

3. Use a short text notice during diagnosis and announce recovery only after the reviewer hears the test sentence.

Worked example: a fictional session

A fictional live has audible music but no host voice, so the operator checks the voice track rather than restarting the entire stream.

Check the limits

A single viewer's muted device can resemble a broadcast fault; verify with another listening point.