Practical guide
Prepare bilingual answers for common delivery questions
Prepare bilingual answers for common delivery questions: a practical process, a clearly illustrated example and checks to use before the next live session.
A practical process
- Separate dispatch, transit and delivery eligibility in the approved reference.
- Use equivalent terms in both languages and avoid converting estimates into promises.
- Keep address-dependent answers directed to the actual checkout or support process.
Worked example
“Estimated dispatch” should not become “pasti sampai” in Malay. One concerns when the parcel may leave the seller, while the other promises arrival. Review the action and certainty of each translated phrase, not merely whether it mentions a delivery date.
Before the next session
Use the current Aseacast product overview to check which parts of this workflow fit your setup.