Practical guide

Explain a live correction in a follow-up post

A correction should identify the earlier mistake and provide the verified replacement without making readers search for the change.

A correction should identify the earlier mistake and provide the verified replacement without making readers search for the change.

A practical procedure

  1. State which product and earlier statement are affected.

  2. Provide the corrected information and its checked source or reference.

  3. Update reusable clips or notes containing the same mistake.

Worked example: a fictional session

A fictional follow-up corrects a box's depth from an incorrectly spoken value and displays the complete verified dimensions.

Check the limits

Avoid hiding a material correction inside an unrelated promotional paragraph.