Practical guide
Explain a live correction in a follow-up post
A correction should identify the earlier mistake and provide the verified replacement without making readers search for the change.
A correction should identify the earlier mistake and provide the verified replacement without making readers search for the change.
A practical procedure
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State which product and earlier statement are affected.
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Provide the corrected information and its checked source or reference.
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Update reusable clips or notes containing the same mistake.
Worked example: a fictional session
A fictional follow-up corrects a box's depth from an incorrectly spoken value and displays the complete verified dimensions.
Check the limits
Avoid hiding a material correction inside an unrelated promotional paragraph.