Practical guide

Build a dashboard that distinguishes inputs from outcomes

A dashboard should separate resources and actions from observed outcomes so activity is not mistaken for achievement.

A dashboard should separate resources and actions from observed outcomes so activity is not mistaken for achievement.

A practical procedure

  1. Place preparation hours, scripts and demonstrations in an inputs-or-activity section.

  2. Place verified answer coverage, reviewed accuracy and confirmed outcomes in a separate results section.

  3. Add definitions and missing-data labels, then connect each result to a possible follow-up decision.

Worked example: a fictional session

A fictional dashboard shows ten prepared scripts as activity and twenty verified answers as output, without combining them into a sales figure.

Check the limits

An attractive chart does not resolve unclear metric definitions.